Cancellation & Refund Policy

DISCOVER YOUR CALLING COURSE & OTHER ONLINE PRODUCTS
(Packaged & Non-Packaged)

If you cancel:
We want to make the decision to pursue your calling as easy and risk free as possible.  For that reason, we offer from time of purchase, a 30-day money back guarantee (less associated expenses e.g. booking/merchant etc.) on the price you paid for a non-packaged online product, such as the Discover Your Calling (DYC) Course.

For packaged products, we also offer from time of purchase, a 30-day money back guarantee (less associated expenses e.g. booking/merchant etc.) if you change your mind before commencing the Online, Group, and/or Personal Coaching Sessions.
This does not include an Introductory Coaching Session is this was included in your package description, so a full refund less associated expenses will still apply if only the Introductory Session was used.

– A pro-rata refund will be issued on any unused non-packaged Personal Coaching Sessions. Used coaching sessions will be accounted for at the rate charged for the block of coaching sessions originally purchased, divided by the number of coaching sessions in the purchased coaching block.  E.g. Block of 3 x 45-60 minute coaching sessions =$540.  If one session is used and 2 require a refund, the refundable amount = $360.  (Worked out:  $540/3=$180.  $180 x 2 = $360).

– Coaching Packages such as the Discover Your Calling Course will be treated with the following refund conditions:

• Packages WITHOUT coaching = 30-day money back guarantee from time of purchase (less associated expenses e.g. booking/merchant etc.), with the following conditions:
  • A refund request must be received in writing to info@equipecoaching.com within 30-days of purchase
• Personal Coaching packages = 30-day money back guarantee from time of purchase (less associated expenses e.g. booking/merchant, profile link codes, etc.), with the following conditions:
  • A refund request must be received in writing to info@equipecoaching.com within 30-days of purchase
  • If a refund is requested for unused coaching services after the 30-day period (from time of purchase), remaining unused coaching sessions will be refunded pro-rata based upon the standard coaching block rate i.e. $540 for block of 3 x 45-60 minute coaching sessions @ $180 each, or $880 for block of 5 x 45-60 minute coaching sessions @ $176 each
• Group Coaching packages = 30-day money back guarantee from time of purchase (less associated expenses e.g. booking/merchant, profile link codes, etc.), with the following conditions:
  • A refund request must be received in writing to info@equipecoaching.com within 30-days of purchase
  • Due to the limited number of places available in Group Coaching Packages, the following cancellation conditions are applied against the package purchase price:
    • A 50% cancellation fee will apply for cancellations made 7-days or less, prior to pre-scheduled course commencement.
    • A 75% cancellation fee will apply for cancellations made once the group coaching course and sessions have commenced.

Additional information:

Non-packaged means you’ve purchased the product, without the inclusion of additional coaching services and/or third-party products e.g. Leading From Your Strengths (LFYS) Profile

If coaching services were included in your package, please refer to the above and/or to the cancellation policy contained within your individual agreement.

If third-party products were included either promotionally or as an additional expense, the recommended retail cost of these items (after currency conversion) will be deducted from the price you paid for the bundle/package/promotion etc.

Continued Access:
Our primary motivation is to see you succeed in pursuing your life calling.  For this reason, if you do cancel, we may follow up with written correspondence, a call, or short survey to help us understand what went on for you.

LIVE PRESENTATIONS

If you cancel
We understand sometimes the unavoidable happens.  If cancelling a live-event, please do so at least 72 hours (3 days) prior to course commencement.  You’ll be issued a refund of the course fee paid, less $50 per person and less any additionally incurred expenses.  E.g. merchant booking fees, room hire (if applicable), printing etc.

We cannot offer a full-refund for cancellations made within 72 hours of course commencement. We may offer a credit for any unused potion of fees paid, after all associated costs have been covered.

If we cancel
In the unlikely event we don’t have enough participants to viably run a course, workshop, speaking engagement etc., Equipe Coaching & Counselling reserves the right to cancel.  Every effort will be made to notify registered participants with as much notice as possible.  Alternate options and/or relevant refunds will be issued.

INDIVIDUAL & GROUP
COACHING/COUNSELLING SESSIONS

Personalised client agreements will be drawn up prior to individual or group coaching/counselling sessions, and both Coach/Counsellor and Client(s) are expected to make every effort to commence the session(s) on time.

CONTACT US

For more information about our Cancellation & Refund Policy , please contact us via email at admin@equipecoaching.com.